The National Disability Insurance Scheme (NDIS) is setting Human Services on a new path, transforming the sector to customer choice and open market competition (well…nearly).

Health services are being transformed through the integration of services and greater collaboration by providers to deliver earlier intervention. Other sectors including employment services are also experiencing the same level of change. This is being created by the need to improve outcomes for the customers of these services, at a lower cost for governments.

Many long term providers of services in these sectors that have the people and skills to compete are being challenged by the demands of new business models. The industry life cycle for these sectors is at the “shake- out” stage.

The industry is responding in a number of ways including; consolidation through mergers; stronger partnerships and alliances to deliver services; specialising in core services and exiting business activities that do not add value to the core.

To establish a sustainable business model, strategies must be crafted that align with the organisation’s vision and values. The vision must clearly set you apart from the competitors, large and small.

Here at CHESS Employment & Support Services (CHESS), our strategic intent is to specialise in the provision of employment services for people with a disability; NDIS services, mental health and community services.

CHESS is focussed on the regional area of the Mid North Coast, Clarence Valley and North Coast of NSW. Our strategic human resources are committed to continuing to build workforce capacity, delivering professional services to a market with significant growing demand.
The business model recognises the need to grow but at a lower cost by specialising in a specific region. This will support innovation, collaboration and engagement with the regional communities, its people and businesses.

CHESS CEO Paul Kelly is experienced in guiding member owned organisations during periods of industry change and consolidation. His focus for CHESS is on developing and delivering services to highly disadvantaged people and supporting regional growth and community. In his spare time Paul enjoys spending time with his family and surf-life saving.