CHESS Employment believes in constant improvement and innovation. Above all else, we value the experience of those who use our services. We welcome and encourage clients to submit their feedback to us.

CHESS is a community based organisation spreading from Kempsey to Yamba assisting job seekers, people living with mental illness disability or disadvantage to find meaningful social and economic participation in the communities it operates in.

If you wish to provide feedback or if you have a concern about the service you are receiving, or consider it does not meet the National Disability Service Standards, you have the right to make a complaint. Making a complaint will not affect the assistance you are receiving. CHESS has a process in place to ensure that complaints are dealt with promptly and effectively and option for having them resolved through a third party.

Submit Feedback

CHESS Contact Details

Phone: 1800 899 017

Internal Resolution Process

CHESS complaints resolution flowchart

External Resolution Process

Outside complaints resolution flow chart

At CHESS we value your opinion and feedback so we can continuously improve our services. We want to hear about your experience with us. Fill in the form below and a CHESS representative will be in contact with you for a confidential discussion