Feedback - CHESS

CHESS Employment believes in constant improvement and innovation. Above all else, we value the experience of those who use our services. We welcome and encourage clients to submit their feedback to us.

CHESS is a community based organisation spreading from Kempsey to Yamba assisting job seekers, people living with mental illness disability or disadvantage to find meaningful social and economic participation in the communities it operates in.

If you wish to provide feedback or if you have a concern about the service you are receiving, or consider it does not meet the National Disability Service Standards, you have the right to make a complaint. Making a complaint will not affect the assistance you are receiving. CHESS has a process in place to ensure that complaints are dealt with promptly and effectively and option for having them resolved through a third party.

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CHESS Contact Details

Phone: 1800 899 017
Email: generalenquiries@chessemployment.com.au

Internal Resolution Process

CHESS complaints resolution flowchart

External Resolution Process

Outside complaints resolution flow chart

Disability & Support Updates

Latest Articles

How the NDIS Supports Independent Living for People with Intellectual Disability

Recently, the CHESS NDIS intake team was contacted by Emma* the mother of Sarah,* a young woman living with intellectual disability. Emma had heard of the National Disability Insurance Scheme (NDIS) and knew that it could assist her daughter but was unclear where to start. As many of our readers will know, a lot of […]

Is there a place for Mindfulness Meditation in Management?

I am a keen meditator and believe that mindfulness meditation can be introduced to all aspects of our lives. Recently I conducted a short mindfulness meditation exercise prior to a Senior Managers Meeting for the first time. After just a few minutes of sitting quietly and being guided through a meditation I noticed that managers […]

Job Interviews – How to Make a Great Impression

We asked our HR Manager Linda Williams about some of the best and worst things you can do in an job interview. Linda can call on a wealth of experience in recruitment, staff induction, training and development. She provides advice and assistance in a range of areas, including workplace relations, helping employees to reach their […]

Practical Advice for Modern Jobseekers

We interviewed our performance support manager Michael Sullivan to pick his brain on some of the best ways new jobseekers can enter the employment market. Michael has 8 years experience working in the disability and rehabilitation sector both in Canada and here in Australia. Joining CHESS in 2014 as an Employment Consultant and Site Manager, […]

Taking Care of Your Mental Health During the Holidays

For some, especially those living with mental ill health, the holidays can be an anxious time. Large family gatherings, public outings, financial hardship or loneliness can increase symptoms of anxiety and depression. To help support the well-being of everybody these holidays we’ve pulled together some expert advice and strategies to keep you focused and mindful […]