Personal Helpers and Mentors

Helping people with mental illness to live independently and productively through a holistic strengths-based recovery approach.

Personal Helpers and MentorsOur PHaMs case workers walk alongside people with mental health issues who are severely socially isolated. They work on what is known as a strength-based recovery program, which focuses on a person’s strengths and recognises that a person can live a satisfying and contributing life within the limitations of their illness.

Our case workers support the participant’s own choices, respecting what they want to achieve. In other words, we will get to know you and understand your story before helping you set your own goals. Recovery is seen as a personal journey, one that involves developing hope, a secure sense of self, supportive relationships, empowerment, social inclusion, coping skills and meaning.

What We Do

  • Assist you in accessing appropriate support services at the right time such as health, housing or family support
  • Collaborate between key service partners, your family and carers to provide you with holistic support
  • Provide guidance to set and achieve goals to improve your life
  • Contribute to your sense of empowerment to promote self-reliance and independence
  • Support increased community participation
  • Help to develop your personal skills and confidence
  • Provide coping mechanisms to tackle everyday tasks like getting to places on public transport, housekeeping, and budgeting
  • Foster mutual respect and compassion between you, your family and carers

How We Help

Personal Helpers and Mentors understand mental health issues. They have a range of qualifications, skills, backgrounds and experiences so they can provide you with the mentorship and guidance you need to achieve your goals. They will:

  • Value you as a unique person;
  • Be understanding and treat you with respect and dignity
  • Take the time to get to know you and understand your individual needs
  • Talk to you about your preferences and choices
  • Help you to work out what you would like to achieve
  • Use their knowledge of local services and opportunities to support you in achieving your goals.

Who Can Benefit?

If you are 16 years or over, you may be eligible for Personal Helpers and Mentors. You do not need to have been formally diagnosed with a mental illness to join Personal Helpers and Mentors. You will be asked some questions about how your life is affected by mental illness to work out if you are eligible.

PHaMs Referral Form

A women in her twenties who lives with severe social phobia and bi polar has been able to work with her PHaMs mentor through social exposure exercises, to be able to confidently go back to uni, access community groups such as the theatre and join a photography group. The participant is proud of her new bravery.

Would you like to set up private and confidential discussion with one of our PHaMs caseworkers? You can meet your Personal Helper and Mentor in a place where you both feel comfortable and safe. You can also bring along a family member, carer or friend if you choose. Get in touch with us now.

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